EXCELLENCE AWARD ENTRY CRITERIA

Please complete your application in conjunction with the following entry guidelines:


Supporting Documentation 

Remember – you must provide evidence to support your claims.

Please include any supporting documentation in the electronic folder(s) it relates to. This may include financial data, performance reports, strategic/operational plans, examples of quality process or regulatory forms, data tables, graphs, images or other forms of media (video, sound bites, etc.).

Please also ensure your supporting evidence is limited to the amount requested as per the guidelines following.

 

Financial Viability

Entrants must supply a letter of financial viability from their external business accountant. One electronic copy is required.


  

1.       Executive Summary (30 points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence

The purpose of this section is to help the judges establish a quick, yet succinct overview of your business, and to act as the starting point for your self-assessment. This information may be used for publicity purposes if you become a finalist or winner.

What the judges are looking for

«A brief history and description of your business

«A description of what makes the business unique to the market and excellent in business

«A summary of key business achievements and results

«Why do you believe that your business should be an award winner?


 

 

2.       Define Your Competitive Edge (20 points)

Provide one page of text demonstrating:

What makes this business special?

Ensure evidence is given to support any claims and is clearly marked or referenced.

What the judges are looking for

«Text demonstrating your unique selling points.

«Why you believe your business stands out from your competitors.

«A summary of key business achievements and results

«Why do you believe that your business should be an award winner?

 

Complete for all Excellence Categories continued:


 

 

3.  Customer Focus and Marketing (20 Points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence.

  • Who are the customers of your business and how do you manage these relationships?

  • If you are a not-for-profit, this may include both those using your services AND those who donate financial and other assistance.

  • Describe the methods you use to build on existing or potential relationships.

  • How do you measure your customers’ satisfaction? Do your systems capture feedback?

  • Describe how you might use customer and market information in decision-making and planning.

  • Provide an example of how your organisation has benefited from using customer and market information.

 

 

Describe your current market position and how it compares to others in your industry.

 

Describe your marketing plan (what is your marketing mix...7 P’s?)

 

How do you measure and review the marketing plan’s effectiveness and ensure its currency and relevance?

 

Describe a significant opportunity in the marketplace that you identified and pursued in the last year?

 

What the judges are looking for

  • Evidence of a good understanding of the organisations customer-base.

  • Evidence of the use of customer and market information in decision-making.

  • Evidence that customer requests and complaints are dealt with responsively and

  • Evidence of how and in what areas change and improvement have occurred in response to changing market

 

What the judges are looking for

The market position of the organisation and how it compares to others in similar industries.

A marketing plan that is relevant for the size of the business and is implemented and measured.

Evidence of a significant marketing opportunity undertaken.


 

 

4.  Business Performance and Financial Planning (20 Points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence

 

 

Describe the financial and operational reporting systems of the business with reference to what data is collected, frequency of reporting and how the information is used in the management of the business (does it

relate to the KPI’s)? Graphics and text can be

used.

 

Describe the Key Performance Indicators (KPIs)

/ key measures specific to the business (are all

the measures appropriate and relevant?)

 

 

Tell us how well you have performed over the last few years and provide a possible indication of future business performance.

Describe what element of your company’s performance over the last year you are most proud of and why. (You may provide statistics

and graphs to support your statement).

 

What the judges are looking for

Sound financial and operational performance results.

Measurement and management of performance parameters.

★ Evidence of profitable business growth.

 

Complete for all Excellence Categories continued:


 

5.1.  How does your business contribute to your wider Community and Industry? (10 Points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence.

  • Demonstrate how your organisation, including staff, is proactively involved in your local community your wider industry in which you operate, and what criteria and process you use to determine those areas that you become involved with.

  • Explain what social initiatives the organisation has adopted related to its own staff and the local or winder community (eg: training, family friendly work practices, contributions of time or money to the community).

  • How does this contribution benefit your organisation?

  • How does your organisation support the industry in which it operates?

What the judges are looking for

  • Evidence of community and industry

  • Evidence this is encouraged and

5.2.  How does your business manage environmental sustainability: give examples of what you have implemented to support sustainability in your business (10 Points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence.

  • Explain what environmental initiatives the organisation has adopted related to its own practices and the services and/or products (e.g: recycling programmes, waste management, energy and carbon targets, methods to measure and manage environment impact, supplier initiatives).

  • How is environmental sustainability incorporated into the long term strategy of the business?

  • How do you encourage and support staff engaging in environmentally sustainable practices, either internally or external to your organisation?

 

What the judges are looking for

  • Recognition of, communication of, and support of environmentally sustainable

  • How your organisation supports the greater environmental sustainability of the Eastern Bay of Plenty region.

  • Evidence of the organisation’s support of staff involvement in environmentally sustainable


     

 

6. What is your digital strategy and how have you implemented this across your business (20 Points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence.

  • Demonstrate how your organisation has utilised digital technology throughout your business.

  • Explain how you have applied technology for the benefit of customers, staff, suppliers and business performance.

  • Demonstrate how these innovations have been applied and measured within the business.

What the judges are looking for

  • Use of specific technologies and digital

  • Evidence of how you have enabled your business through the use of the digital tools, the internet or use of cloud based


     

 

7.1  Health and Safety (10 Points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence.

  • What is your health and safety policy? Demonstrate implementation, management and review and how your people are actively engaged in the process.

  • Describe your compliance environment including Health and Safety and the challenges you face with it.

What the judges are looking for

  • The approach, planning and implementation of Health and Safety under the new legislation (04 April 2016).

  • Compliance with regulatory, legal and industry code requirements.

  • Excellent health and safety management procedures appropriate to the sector in which you

Complete for all Excellence Categories continued:

 

7.2  Quality and Systems (10 points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence

  • Describe the quality management system in your organisation.

  • How faulty products/services are effectively dealt with?

  • How do you manage quality in the supply chain?

  • Do you have a business process improvement system? Provide an example of a successful implementation.

  • Describe how your team contribute to the quality management system. How is this measured? Are there KPI’s?

 

What the judges are looking for

Design, implementation, management and improvement of processes for achieving better performance and quality.

Quality Management Systems and processes for dealing with faulty products and/or services that are relevant for the industry and size of the business.

 


 

 

8.  Strategic Planning (15 points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence.

  • Explain your business planning process - its format and time frames. If available, provide a copy of your strategic plan (you may also include tactical and operational plans).

  • How are plans implemented, communicated, reviewed and updated?

  • What are your goals for the next 3-5 years?

  • Describe the process used in developing and reviewing your strategic plan.

  • Provide an example of a strategic plan achievement.

  • What are your organisation’s relative capabilities/core competencies?

 

What the judges are looking for

 

  • Application of the strategic planning process to enhance business

  • The quality of the business

  • Evidence that the business model is a sustainable one.


     

 

9.  People Management (15 points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence.

  • Describe the organisational structure of your business.

  • Describe how you recruit and retain quality staff and how you evaluate the performance of your staff (KPIs and other measures).

  • Outline the incentives that you use to encourage and inspire your staff and summarise the staff training do you provide (knowledge, abilities, and skills).

  • Explain how your business fosters health and safety best practices in the workplace.

  • How do you address work life balance issues in your organisation?

  • Please provide 3-5 individual words that characterise your workplace culture.

What the judges are looking for

 

  • Sound human resource practices within the organisation relevant to the

  • A reward structure that reflects organisational

  • Effective communication

  • Evidence of a commitment to training and up-skilling.

  • High staff satisfaction, well-being and

 

This is the final question relating to all Excellence Categories.

 

Please continue to the following pages for the extra questions relating to specific categories.


 

 

 

10. Leadership (10 points)

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence

  • Discuss the style of leadership within your business.

  • Describe your organisation’s vision and values and the process used to develop this.

  • How do you communicate the vision and values to your staff?

  • Provide an example that demonstrates how your organisation’s vision/values have impacted on staff/ yourself.

  • Do you have a process for policy development on external and internal issues e.g. things like harassment, discipline, protection of IP, legislative and legal impacts?

  • How do you effect stakeholder management, both external and internal, and how is this controlled through all levels in the organisation?

  • Do you have a mentor or advisory/formal board that assists you with strategy and other elements of governance?

  • How does this operate, and what level of independence is exercised?

What the judges are looking for

«A strong organisation vision that is communicated clearly to staff and is closely linked to management decision making.

«Staff buy-in to the vision.

«The provision of leadership in the way the organisation is run, the way in which it seizes new opportunities and the way it deals with issues when they arise.


 

 

11. Innovation and Knowledge (10 points) OPTIONAL QUESTION FOR SMALL BUSINESSES – ONLY COMPLETE IF IT APPLIES TO YOUR SMALL BUSINESS

Limit: 1 page of text, not including graphs or images, and 2 pages of supporting evidence

  • Describe the challenges/opportunities for innovation in your organisation.

  • Describe any innovative products or services created, processes or technology developed or used, and/or people employed in an innovative role to further business excellence or performance.

  • What have you done to protect intellectual property (knowledge that leads to competitive advantage)?

  • How do you encourage and manage new ideas, both product and services, in the workplace?

  • Do you use innovation and knowledge to manage performance improvement? Is it measured as a KPI?

What the judges are looking for

  • Use and implementation of innovation and knowledge to enhance business excellence and organisational

  • An environment that encourages and rewards innovative

  • New ideas, systems, procedures or technology that have increased efficiency and/or resulted in the introduction of improved services or

 


 

PRO-FORMA STATEMENT FROM ACCOUNTANT